Shipping & Order Information

At Fancy Face, we want your shopping experience to be as seamless and lovely as possible! Below, you'll find everything you need to know about shipping, delivery, and managing your order.

Shipping & Delivery

We aim to process and ship all orders within 48 business hours of being placed. Please note that orders are not processed or shipped on weekends or statutory holidays.

Canadian Shipping Rates

• Standard Shipping: $15 CAD | Estimated delivery within 7–10 business days

• Expedited Shipping: $30 CAD | Estimated delivery within 3–5 business days

November Shipping Special!

A little something extra to make your beauty shopping even sweeter! For the entire month of November, enjoy FREE standard shipping on Canadian orders over $100 CAD.

Delivery timelines are estimates and may vary due to carrier delays, severe weather, holidays, or deliveries to remote locations.

Delivery Requirements

A signature is required upon delivery. If no one is available to accept your package, the carrier may leave instructions for pickup at a designated location.

If a package is returned to Fancy Face because it was not collected, additional shipping fees will apply to have your order resent.

Please ensure your shipping address is complete and accurate before placing your order. We are unable to ship to P.O. boxes. A valid street address is required.

Shipping Restrictions

Due to air transportation safety regulations, certain products classified as hazardous materials, including aerosol sprays, nail polish, and products with high alcohol content, may be restricted from shipping through Canada Post.

We appreciate your understanding!

Orders Containing Backordered Products

If your order includes an item that is temporarily out of stock or on backorder, your entire order will be shipped together once all items become available.

If you would prefer to receive your in-stock items sooner, please contact our team to arrange a separate shipment. Additional shipping fees will apply.

Changes to Submitted Orders

Once an order has been placed, we cannot guarantee that changes or cancellations can be made.

However, we understand that sometimes plans change! If you need assistance, please contact us as soon as possible, and we'll do our best to accommodate your request before your order ships.

Missing, Damaged or Incorrect Items

We want you to love everything about your Fancy Face order!

If your package arrives with a missing, damaged, or incorrect item, please reach out to our customer care team at customercare@fancyface.ca.

To help us resolve your concern as quickly as possible, please include your order number and a brief description of the issue. For damaged or incorrect products, we recommend including photos when available.

Our team will review your request and work with you toward a resolution.

International Shipping

At this time, Fancy Face ships exclusively within Canada.

Shipping to the United States and other international destinations is temporarily unavailable. We hope to offer international shipping again in the future and appreciate your patience and understanding.

Thank you for shopping with Fancy Face! We can't wait for your beauty favourites to arrive.